Need help with or have a question about your Frontpoint home security system? Give us a call at 1-877-602-5276, our Help Center is available Monday through Friday from 8 a.m. to 11 p.m. Eastern time and Saturday and Sunday from 10 a.m. to 7 p.m. Eastern time.
Our customer service representatives are here to assist you with anything you need. From installing a new Frontpoint security device and integrating it into your already existing system to helping you cancel a false alarm. Anytime you need help or have a question, they are there to walk you through it. Frontpoint takes great care of its staff so that they are happy and motivated to give you the best service they can provide. Customers’ needs are the top priority so you can be assured that you are going to get what you need when talking to one of our representatives. After all, it is important for your security system company to help you get your system up and running and keep it running.
Welcome to the Frontpoint Security family! If you are looking to get started on installation you can find answers about things like your new control panel, your intrusion sensors, and environmental sensors. You can also find information about your new cameras, whether it’s about your doorbell camera, outdoor cameras, or your indoor cameras. Looking for information about your home automation? We have answers for products such as the smart thermostat, garage door controller, and smart door lock.
Now that you have your system up and running it is time to use it! Get started by learning about arming and disarming your system every time you come and go. Need help setting up your notifications? You bet we have you covered. What about personal information like changing your verbal passcode? We can help with that too. We have answers to your questions for changing your panel settings as well! And if you need a run down and some help with learning home automation rules or about your cameras and recording rules, it is all right here in this section.
This section can give you answers to questions about all of our products. You can get answers about our different panels, the Frontpoint Hub, Simon XT, and IQ Touchscreen Panel, or our different intrusion sensors, from our door and window sensors to out glass break sensor. Got questions about our environmental sensors? Let us help you find answers for our flood, smoke and heat, and carbon monoxide sensors. You’ll also find information on our cameras, home automation products, and accessories.
Already have a Frontpoint Security system? If you are looking to add to it, you can find all the answers you need in this section. From adding and connecting to control panels to installing and connecting different sensors, whether intrusion or environmental. Having trouble adding additional cameras? We can provide you with the answers to get them up and running in no time. You will also find answers to your questions about adding home automation products or our accessories, like the Panic Pendant.
Need to obtain an Alarm Certificate or update personal account information? Find the answers to walk you through the process. We provide answers to questions related to our app, moving your portal, and billing. You can also find answers for adding products to your order and getting help logging in to your account.
Have additional questions that aren’t under the other sections? The FAQS section can provide you answers to a range of topics. You can get false alarm prevention tips, learn about Rapid SMS, or see what the difference is between a Verbal Passcode and a User Code. We do our best to provide you with the information that you need in a convenient manner. However, if you have a question and can’t find an answer under one of our support sections, call us at 1-877-602-5276.
Welcome to the Frontpoint Security family! If you are looking to get started on installation you can find answers about things like your new control panel, your intrusion sensors, and environmental sensors. You can also find information about your new cameras, whether it’s about your doorbell camera, outdoor cameras, or your indoor cameras. Looking for information about your home automation? We have answers for products such as the smart thermostat, garage door controller, and smart door lock.
