Contact Us

Frontpoint prides itself on having over-the-top customer service. After all, having a home security system should never feel like you are alone. So, if you have any questions or concerns, let us know, we will be happy to help.

Customer Support

Need help setting up one of our products? Have questions about your system? We have got you covered. For general assistance with your Frontpoint home security system you can contact us by calling:

Help Center

We can assist you anytime during our Help Center’s operating hours.
Monday through Friday
8 a.m. – 11 p.m. Eastern
Saturday and Sunday
10 a.m. – 7 p.m. Eastern

Cancel A False Alarm

Did a baseball go through your window and set off your glass break alarm? Did you forget to turn off the alarm before opening the door? No worries! You can let us know about any false alarms that need to be cancelled by calling us at:


Request Or Discuss A Quote

Interested in setting up your home security system with Frontpoint? We have got you covered and will answer ay questions you have. Want to know about our cameras? Our glass break sensor? Are you interested in turning your home into a smart home? We will walk you through everything you need to know and discuss what is the best option for you and your security needs. Everyone and every home is different and we will help you customize a home security system that fits your needs. Call us at:
Monday through Friday
9 a.m. – 9 p.m. Eastern
Or e-mail us at:

Order Return Address

Need to return one of our Frontpoint products? You can ship it back to us at:

22675 Dulles Summit Ct
Sterling, VA 20166

Corporate Mailing Address

1595 Spring Hill Road
Suite 700
Vienna, VA 22182

Do you want to partner with Frontpoint Security?

Contact us at

Here at Frontpoint, we want to take care of you in the best way we can. It is our mission to provide you with the best home security system we can offer and make sure you have access to top of the line customer service. This way, any and all issues you may come across can be resolved as quickly and as easily as possible. It should not be a struggle for you to get your home security company to help you take care of your system and keep it up and running. This is not the dentist, getting help should not feel like trying to pull teeth. Frontpoint is dedicated to giving its customers the absolute best and that will never change. Your safety and the protection of your home is our top priority, and we want to show you that any time you need us. Our monitoring team has you covered day and night and our support team is there to help you with any system issues or questions you may have. That is the Frontpoint way and we stick by it.

Safer, Smarter
Home Security


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